Waterways Inc

I have been a customer of Waterways for a few years now. They installed a new gas hot water heater for me two years ago and did beautiful work. And then recently when a part malfunctioned on the water heater, they instructed me in how to call the manufacturer, Rheem, and have the parts that were still under warranty sent to me. By doing this part myself it saved time and money that would have been spent with one of their technicians waiting on hold with Rheem. And then Kell came out and troubleshooted and put in the new parts. He was very helpful and very thorough. And when it was discovered that we needed yet another part… instead of causing me to go without hot water for another week (waiting on the part to be delivered) Kell was able to install the part I needed that same day and allow me to bring the new part (also under warranty) to their office as soon as I received it from Rheem. I am so very impressed with Waterways. From their customer service (Sharon and Laura are so helpful), to their technicians like Kell. I highly highly recommend them! And I will always be a return customer.

This company only works with home owners. If you're renting, they won't speak with you. A strange experience after working with several plumbers in the past. About as unhelpful an interaction as I could have dreamt. Edit-reply: I take care of the homes I live in. That's part of what my lease requires if there were a question, and it's not the place of a contractor to decide who gets to call for a job. Poor customer service got the rating it deserved here,

I had a water line break in Garage during this horrible ice storm. Looked on line and they were only one to answer phone. Plumbers were in area and within 10 minutes at my home. Brandon the lead plumber was kind, professional and got right to job. PVC pipe cracked. I was shocked at how fast and focused they were. Pipe fixed in a bit over 1/2 hour. Wow I will in Spring be calling them back for some other work. While here a call came in that was just around corner same issue they were professional about it to, they could of complained, which I have seen many employees do (other companies) but No they showed great attitude. I will and have recommended to all friends and neighbors. Cost of repair very reasonable also! What a outstanding Company and again employee Brandon and his assistant were Great! Thank you for helping us so fast!!!! The Best, I don’t do many reviews on line however, I was very impressed and also called Company with my experience with them. Grateful

Called to have all my Hose bibs replaced. Great price & great job. Fast, Friendly, & Professional. Thank you, Kell & Ruvim. I will call them again with my next plumbing project or issue.

Kirt and crew are great! They are professional, knowledgeable, and trustworthy. Another company came out for a blockage and told us we needed to tear up our floors (slab foundation) and replace our entire main sewer line through the house. Fortunately, we got a 2nd opinion from Water Ways. Minor cleaning and video confirmed that pipes are still in good condition. Saved us a ton of money. I would highly recommend them!

We went here today looking for new toilets for our bathrooms and their show room looks very nice and offers a decent variety of kitchen sinks, washing basins and toilets. I noticed that when I did a Google search for this place, they do come up but there aren't very many pictures to know where you are going so I took some pictures of the front doors and the building as well as of the inside of the show room. What ever they do not cary on the floor they can order for you.

I am so happy with my new tub and surround! Kirt, Jake and Alan were amazing! My bathroom was spotless after the demo and again after installation. They were very knowledgeable and friendly- did everything I needed for a very fair price. Laura in the office was also great. I highly recommend Waterways to anyone needing plumbing!

Very fair price, outstanding service. They don't try and sell you on plumbing repairs you don't need. My go-to for all my plumbing issues